Privacy policy

As part of providing our services, we have to collect some information about you.  This policy relates to our use of any personal information that you provide through our website.

This policy explains the following:

  • What information DOUZO collects about you
  • How DOUZO uses information that we collect about you
  • The use of cookies on the DOUZO website
  • How we safeguard your information

DOUZO is committed to protecting your information.  We are legally obliged to ensure that our use of personal information supplied by you is in line with all laws concerning the protection of personal information, including the Data Protection Act (1998).  These laws are referred to collectively in this privacy policy as "data protection laws".

This information also applies should you access DOUZO services via an iPhone or any other mobile-internet enabled device, whether via an application written and provided by us, or using a web browser.

What information does DOUZO collect about you?

DOUZO does not store any financial details.  However, we may collect and store any of the following types of information:

  • Information about the computer terminal that you are on and about your use of our website, including:
    • Your computer IP address
    • Your geographical location
    • Your browser details
    • The site which referred you to us
    • How long you stayed on our site
    • Which pages you viewed
  • Any personal information derived from transactions carried out between you and DOUZO, including:
    • Any personal information that is collected during registration to any DOUZO service, including your name, address, and email address
    • Any personal information that you provide in order to subscribe to any DOUZO service
    • Any other personal information that you choose to send us.

How DOUZO uses your information

We may use your personal information in the following ways:

  • For website administration. This means that DOUZO may contact you for reasons related to the service you have selected: for example. to notify you that a particular service has been suspended for maintenance.
  • To personalise the way that content on the DOUZO website is presented to you
  • To allow DOUZO to enable any services with which you are registered
  • To allow DOUZO to send you any paperwork related to your use of the website: for example, statements and invoices
  • To communicate with you about the website and to send you general notifications
  • To communicate with you for the purposes of marketing our business or the businesses of carefully-selected third-parties which we think might be of interest to you
  • To allow us to provide third-parties with statistical information about users of the DOUZO website. Any information supplied in this way will be generic and not identifiable to you personally.
  • To allow us to deal with any complaints made by or about you relating to the DOUZO website
  • To the extent that we are required to do so b the law of England & Wales.

Except for as detailed above in this privacy policy, we will not provide your information to third parties

All financial transactions on DOUZO are handled through our payment provider, Paypal.  You should provide personal information to Paypal only after reviewing the Paypal privacy policy available on their website.  We will share your personal information with Paypal only when it is necessary for the purposes of processing payments you make through our website.

About international transfer of information

Any personal information that is submitted to us may be stored and transferred between countries which do not have the same copyright laws as the European Union.  When you provide information to us, you agree to international data transfer and storage as it is necessary for the uses above.

About cookies

Cookies are parcels of text sent by a server to a web client (usually a browser) then sent back unchanged by the client each time that it accesses that server.  Every time a user visits the web page on the server, the cookie can be used to help identify them.  We may use two types of cookie on DOUZO website: session cookies and persistent cookies.

We use session cookies to keep track of you while you navigate the DOUZO website.  Session cookies are deleted when you close your browser.  We use persistent cookies to allow our website to recognise you when you visit the DOUZO website.  Persistent cookies reside on your computer until you delete them or they reach an expiry date.

Any advertisers on our site might also place cookies on your computer.  Most browsers allow you to decide whether you want to accept cookies but rejection makes some websites unusable, including this one.

Google Analytics is used on the DOUZO Ltd website.  It is a free service offered by Google that generates detailed statistics about the visitors to a website.  DOUZO Limited is not responsible for the information collected by Google.  The Google privacy policy is available at: http://www.google.com/privacypolicy.html

Our website may contain hyperlinks to websites owned and operated by third-parties.  These third-party websites have their own privacy policies, including cookies, and we urge you to review them.  They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites.  DOUZO Ltd accepts no responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

This site uses a tool that collects your requests for pages
and passes elements of them to search engines to assist them in indexing this
site. We control the configuration of the tool and are responsible for any
information sent to the search engines.

This site uses a tool that collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.

How DOUZO safeguards your personal information

DOUZO Ltd takes reasonable technical precautions to prevent the loss or misuse of your personal information:

  • We will store all personal information on our secure servers.
  • Any transactions you make with the website will be encrypted using SSL technology.

However, the Internet itself is relatively insecure and as such we cannot guarantee the security of any data sent over the Internet.  You are responsible for keeping your password secure.  We will never ask you for your password by  email or any other means.  Any attempt to do this should be treated as suspicious.

Changes to this privacy policy

We may update this privacy policy by posting new versions on the website.  You should check this page every time you submit any personal data to ensure you are happy with any changes.  We reserve the right to notify you by email of any changes to this privacy policy.

Can I find out what information DOUZO holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information that DOUZO Ltd holds  about you and to have any inaccuracies corrected.  We charge £10 for information requests and will require you to prove your identity with two pieces of approved photographic identification.  We will use reasonable efforts to supply, correct or delete personal information about you on our files.  You can instruct us to remove you from marketing communications at any time, free of charge.